Most products in our New Arrivals collection are pre-order items and are not available for immediate shipping. Please allow approximately 4–6 weeks for production, quality checks, processing and shipping preparation. Any different timeline will be listed on the individual product page.

Pre-order items generally require approximately 4–6 weeks before they are ready to ship. This timeline begins from the date your order is placed. Timelines may vary slightly during high-volume releases, but we will provide tracking as soon as your order ships.

Orders containing both pre-order and ready-to-ship products may be shipped together once all items are available. This means your full order may follow the 4–6 week pre-order timeline unless otherwise stated.

Once your order has completed production, quality checks and packing, you will receive a shipping confirmation email containing your tracking number and a link to follow your package.

Review the size chart and fit description provided on each product page before ordering. Some pieces may have an oversized, cropped, relaxed or fitted silhouette, so sizing can vary between products.

Contact our support team as soon as possible after placing your order. Once your order has entered production, processing or shipping, we may be unable to change or cancel it.

Return and exchange eligibility is determined by our store policy. Eligible products must be unworn, unused and returned in their original condition with all tags and packaging included. Final-sale products are not eligible for returns or exchanges.

Contact our support team with your order number and clear photos of the product you received. Our team will review the issue and provide the appropriate replacement or resolution.